DELIVERY

DELIVERY INFORMATION 

WHEN WILL I GET MY IWALANISWIM PRODUCT

*INTERNATIONAL STANDARD 6-35 BUSINESS DAYS

 

*EXCLUDING PUBLIC HOLIDAYS*

TIMES MAY VARY IF THE POSTAL SERVICE IS EXPERIENCING DELAYS

YOUR ORDER

ONCE YOUR ORDER IS PACKED AND LEAVES OUR IWALANI OFFICE, YOU WILL RECEIVE AN AUTOMATED EMAIL.

IN THE EVENT THAT YOU HAVE FAILED TO COLLECT YOUR PACKAGE FROM YOUR POST OFFICE (UPON AWAITING COLLECTION) OR AN INCORRECT ADDRESS WAS ENTERED WHEN MAKING YOUR PURCHASE, THIS WILL RESULT IN THE COURIER RETURNING YOUR PACKAGE TO OUR OFFICE. FOR YOUR PACKAGE TO BE RE-DISPATCHED TO YOU THERE, YOU WILL INCUR A RE-DISPATCH FEE. RE-DISPATCH FEES MAY VARY DEPENDING ON YOUR LOCATION. 

 

 

CUSTOMS CHARGES:

PLEASE BE AWARE IWALANI IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS. 

THE PRICES WITHIN THE ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR.

THESE COSTS ARE IMPOSED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

IWALANI IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES.

 

 

POLICIES & TERMS:

TO COMPLY WITH EUROPES EXPORT REGULATIONS, WE ARE REQUIRED TO DECLARE THE EXACT VALUE OF ALL ITEMS ORDERED AND TO MARK THEM AS DUTIABLE 'MERCHANDISE'.

WE ARE ALSO PROHIBITED BY LAW FROM MARKING THE ORDER AS A 'GIFT', EVEN IF THE ORDER IS PLACED WITH THE INTENTION OF SENDING TO A GIFT RECIPIENT.

ONCE YOUR BEAUTIFUL IWALANI PRODUCT IS PASSED ONTO EUROPEAN POST, YOUR PARCEL IS NOW OUT OF OUR HANDS AND IS UNDER THE CONTROL OF EUROPEAN POST. SHOULD YOU HAVE ANY INQUIRIES ON YOUR PARCEL, PLEASE CONTACT IWALANI.

 

IWALANI IS NOT LIABLE IF THE WRONG SHIPPING INFORMATION IS PROVIDED TO US AT THE CHECKOUT, WE ARE NOT LIABLE TO REFUND THE ORDER IN THIS EVENT. WE WILL RE - DISPATCH YOUR ITEM TO THE CORRECT SHIPPING ADDRESS IF THE PARCEL MAKES ITS WAY BACK TO OUR IWALANI HQ. A RE-SHIPMENT INVOICE ONCE BE PAID IN THIS INSTANCE. BEFORE FINALISING YOUR ORDER, PLEASE MAKE SURE ALL YOUR SHIPPING DETAILS ARE CORRECT.

 

IWALANI IS NOT LIABLE IF YOUR PARCEL IS STOLEN IF YOU REQUESTED SAFE DROP OR WROTE A DELIVERY INSTRUCTION TO LEAVE YOUR PARCEL UNATTENDED